Death and Delta

IT generally has bad things to say about airlines, but this week Emily offers an ode to Delta:

Three weeks ago, my grandfather passed away, which sent my family members—including me—scrambling for last-minute fares to get home to Utah. Thanks to Delta Airlines' considerate service, my immediate family got home inexpensively and easily—a blessing, especially in our time of need. Here's how Delta helped:

1. My parents were in Houston the day we found out. Their original flight home to Utah was supposed to depart the following day, but Mom called Delta to see if they could get on an earlier flight. With no questions, Delta booked my parents on the first flight out that afternoon, for no change fee.

2. I was in Washington, D.C.; my brother and sister-in-law were also in Houston. All three of us were able to use frequent flyer miles to get home, and were charged the fewest miles possible to get a free flight: 25,000 miles each.

3. I was booked on a one-stop trip for my return—this was originally the only option available with frequent flyer miles. Again, Mom called the morning of my flight ('I might as well ask') to see if I could get on the non-stop flight that departed two hours later and arrived two hours earlier. Since we called more than three hours before the flight, and because I had already checked in online, we had to drive to the airport to change the ticket. But, they changed it for only $25—which saved me two hours of in-flight time (and we know how I hate to fly) as well as a two-hour layover in Atlanta.

Comments

[Kevin]

Delta Blows. Dont E-mail me